Here is our list of frequently asked questions, if you need more help please email us sales@jcmusic.com or call 626_309_2908, fax 626_292_6987. How long does it take to deliver my order? What is our return policy? How to order by check? What is our mailing address? Do I need to pay sales tax? Why buy from us? Who is the maker? Why our prices are so good? How to place an order online or a test order to see your total price? (for US customer only) How to order for international customers? Do we ship worldwide? How can you know an item is “in stock” or “out stock”? Do we rent or trade in instrument? Not comfortable ordering online? How to order by phone or fax? What is the shipping & handling cost? Do we ship with insurance? Is online shopping with us safe? What is our guarantee and warranty comes with the instrument? Are our music instruments new? Do we sell demo/used instruments? Does the violin, viola, cello comes with the bow, rosin and case? What is ball end or loop end string? What is call "Hand Adjusted"? Why brand new instruments needs hand adjustments or setup? How to measure your violin or viola size? How to take care of your instruments? How can I find an instrument if I am a beginner? How to find a right size violin for you? How to find a right size viola for you? How to find a right size cello for you? How to find a right size guitar for you? Do we sell left-handed guitars? Do we sell music books? Shipping Rates | Merchant Reviews | Return Policy | View Cart | Help Secure credit card online processing for U.S. customers only. International customer click here. JCmusic.com California, USA Email: sales@jcmusic.com Phone: 626_309_2908 Copyright 2008 JCmusic.com. All rights reserved.