Mailing address:
JCmusic.com
P. O. Box 664
Azusa, CA 91702
USA


Phone: 626 334 4865
sales@jcmusic.com

Return Policy:
If you are not completely satisfied with your order, return it for a refund of the product purchase price, store credit or exchange other items. We give you 20 days from the shipping date. Please keep the item(s) in new condition, if you plan to return a bow, please do not put rosin on it, email us sales@jcmusic.com before return your order, we will issue a Return Authorization (RA) Number number. Shipping and handling charges are non-refundable.

All returns must be accompanied a copy of invoice, please pack the item(s) carefully in the box just like the way it came. You may want to insure your return, we cannot be responsible for lost or misdirected returns. We will credit back your account or send a refund check.

If you have any questions regarding your order, please contact us.
Email: sales@jcmusic.com
Phone: 626 334 4865

Payment Options:
We gladly accept checks, money orders and visa, master and discover cards for mail order transactions. Online orders are limited to major credit cards (for U.S. customers only). Sorry, we can not accept C.O.D. orders.

International customers, pay by money order check or wire transfer only, please email us for total (US dollars) amount and international shipping estimate.
Email: sales@jcmusic.com
Please make your check payable to and mail to:
JCmusic.com
P. O. Box 664
Azusa, CA 91702
USA


Customer Guarantee:
Each instrument (new or used) is sold with high play ability guarantee and JCmusic.com 90 days LIMITED WARRANTY. It is our policy to keep you satisfied both before and after your purchase.
90 days free labor/servicing adjustment from date of shipment (with invoice copy). Parts, case-zippers, free gifts and strings may not be warranted.

Other exclusions and limitations are:
1. Overuse, Mishandling, negligence, dropping or heat/cold temperature exposure.
2. Scratches, dents, cracks & cosmetic blemishes.
3. Cleaning and polishing.
Disclaimer: JCmusic.com accepts no responsibility or liability for any accident or injury involving any instrument. Please be careful with your instrument.

Shipping limits:
We ship within US 48 contiguous states by FedEx Ground or US Postal Service(USPS). Orders to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands will incur charges for air freight. For international orders please email us for shipping estimate before place the order. To know more about shipping, please see our Shipping Rates